Privacy Policy

1. Introduction

OnneTech Solutions respects your privacy and is committed to protecting your personal information in compliance with POPIA (Protection of Personal Information Act, 2013). This policy explains what we collect, how we use it, and your rights.

2. Information We Collect

• Personal: Name, email address, phone number, company, billing info, physical address
• Technical: IP address, browser type, device type, cookies, analytics data
• Client Website Data: Where we host or manage your website

3. How We Collect Information

Through contact forms, quote requests, WhatsApp conversations, email correspondence, Google Analytics, and hosting/server infrastructure.

4. Purpose of Processing

Service delivery and fulfilment, client support and communication, billing and invoicing, legal compliance, and website performance improvement.

5. Legal Basis

We process your information on the basis of: consent, contractual obligations, legal compliance requirements, and legitimate business interest.

6. Storage & Security

Your data is stored on secure, SSL-encrypted hosting infrastructure. We implement access controls, password-protected systems, and regular security reviews to protect your information.

7. Sharing of Information

We may share information with: hosting providers, email service providers, payment processors, analytics platforms, and legal authorities where required by law. We do not sell your personal information to third parties.

8. Data Retention

We retain your data only as long as needed for service delivery, legal compliance, and legitimate business purposes. You may request deletion at any time.

9. Your Rights (POPIA)

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with the Information Regulator

10. Data Breach Procedure

In the event of a data breach, we will notify affected parties as required by POPIA and take all reasonable steps to mitigate impact and prevent recurrence.

11. Updates to This Policy

The latest version of this policy is always available on our website. Continued use of our services constitutes acceptance of the updated policy.