Terms & Conditions

1. Definitions

"Company" = OnneTech Solutions. "Client" = individual or entity purchasing services. "Services" include web development, hosting, maintenance, SEO, email hosting, branding, and consulting. "Agreement" = accepted quotation, invoice, or signed proposal.

2. Scope of Services

Services are strictly limited to what is outlined in the approved proposal or quotation. Any work outside the approved scope constitutes a new service request and is billed separately.

3. Payment Terms

• Minimum 50% deposit before project commencement.
• Remaining balance due prior to launch or service activation.
• Hosting, maintenance, SEO billed monthly/annually in advance.
• Late payments may result in service suspension.
• Deposits are non-refundable once work has commenced.
• Ownership rights remain with the Company until full payment is received.

4. Revisions & Change Requests

Any modification after delivery is billed as a separate design service. Revised work starts only after written approval of additional costs. Minor text corrections within 48 hours may be accommodated at the Company's discretion.

5. Client Responsibilities

• Provide accurate and lawful content.
• Supply required materials (logos, text, images).
• Approve deliverables promptly.
• Ensure compliance with applicable laws.

6. Intellectual Property

Source code, development files, and documentation remain Company property unless otherwise agreed. Client receives usage rights to the deployed website upon full payment. Full IP transfer requires additional fees.

7. Hosting Terms

• Websites hosted on Company-managed servers unless otherwise agreed.
• Hosting fees are payable in advance. Non-payment may result in suspension.
• 100% uptime is not guaranteed (SLA target: 99.5%).
• Abuse or illegal content may result in immediate termination.

8. SEO Disclaimer

No guarantee of specific ranking positions. Results vary based on competition, market conditions, and algorithm changes.

9. Limitation of Liability

Company not liable for indirect or consequential damages. Maximum liability limited to the total value of the specific service in question.

10. Termination

Services may be terminated with written notice. No refunds for completed work. Recurring services terminate at end of billing cycle.

11. Confidentiality

Both parties agree to keep proprietary and confidential information private. This obligation survives termination of the agreement.

12. Force Majeure

Company not liable for delays due to power outages, internet disruptions, natural disasters, cyber attacks, or government restrictions.

13. Domain Policy

Clients always retain ownership of their domain. Company may register domains on Client's behalf as a service, but never claims ownership. Client may request credentials at any time.

14. Governing Law

This Agreement is governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts.